Guest Services Manager - Kangaroo Island

Southern Ocean Lodge

Southern Ocean Lodge has an exciting opportunity for a Guest Services Manager to join our Southern Ocean Lodge family on Kangaroo Island.

Driven by a commitment to provide a real ‘sense of place’ for guests, this role will see you managing all Guest Services, and the guest service team.  The Southern Ocean team is close-knit, attracting hospitality professionals from around the world and creating a remote family for guests and staff alike. Renowned for their relaxed and friendly first-name service, our people offer the magic that keep our friends returning for more.

The Role

We are looking for a hospitality professional who is organized, personable and will lead the team in providing friendly and exception service to our  Lodge guests’.

You will:

  • Manage and coordinate all guest relations operations
  • Create and curate the ultimate guest experiences
  • Ensure our tight-knit Guest Service team have the available resources and training to deliver great service, through effective communication, handovers and briefings
  • Plan and assign work through effective rostering management and control labour costs according to budget

What we’re looking for

  • Extensive experience in a similar role
  • Exceptional communication and presentation skills
  • Strong organisational skills with attention to detail
  • Ability to work and make decisions under pressure
  • Excellent word, Excel and Publisher skills
  • Full current Australian Drivers License
  • Focus on growing and developing a passionate team
  • Knowledge of the local area advantageous

What we offer

  • Accommodation provided as part of the package
  • Career progression and development with Baillie Lodges – a Luxury Brand with amazing employee engagement and culture

This is a job where no two days are ever the same!

Apply Now

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