Guest Services Manager - Coles Bay, Tasmania

Guest Services Manager at Saffire Freycinet 

An exciting opportunity for a Guest Services Manager to grow their career in an award winning luxury lodge and be the key connector for our guests from arrival to departure and beyond with your warm and engaging personal service.

About Saffire

Saffire is among the world’s finest Luxury Lodges, located on Tasmania’s pristine east coast at the spectacular Freycinet National Park. With a list of prestigious accolades including TripAdvisor’s Travellers’ Choice Best Luxury Hotel in Australia and Best Luxury Hotel in the South Pacific in 2022; and Best 5 Star Accommodation in Australia at the 2021 Qantas Australian Tourism Awards, Saffire is internationally renowned for its exceptional guest service and its unique approach to highly personalised and immersive visitor experiences.

With unspoilt views of Freycinet’s iconic Hazards mountain range, this may just be the most stunning workplace on the planet! Surrounded by world heritage wilderness, some of Australia’s most respected food and wine producers and working with industry professionals at the top of their game, Saffire provides a rich employment opportunity and the key to many more exciting doors in your career.  The team are bound by a family atmosphere, live onsite in a vibrant community and are currently seeking a suitably experienced Guest Services Manager to join their team… this is where you come in.

As our successful candidate, you will be driven, committed and motivated to consistently create and provide these memorable guest experiences, as well to work on continuous improvement with yourself and your professional development.

Your primary responsibility will be to ensure each guest is consistently given the gift of devoted and selfless attention, overall creating lifelong memories.  

To the role you bring with you;

• Previous experience in a Luxury Lodge environment or similar,
• Flexibility and reliability to work across a variety of shifts,
• A desire to learn, develop and continuously improve, and
• Exceptional interpersonal and communication skills and proven organisational skills, and
• A strong background and passion for engaging guests and providing exceptional guest service
• A vehicle and drivers licence (preferred), or other modes of accessibility to the property.

This role is in a beautiful remote, Tasmanian location, but still only be a two hour drive away from Hobart and Launceston.

We offer

In joining the team at Saffire, you will gain exposure to working with great industry mentors, supported by our values based and principle led ethos, and gain the satisfaction knowing you and your colleagues are contributing to creating memorable guest experiences. You can also expect to benefit from a number of exclusive internal benefits, such as subsidised staff accommodation, meals, and numerous opportunities to grow your career across our other award winning properties in Hobart.

To apply, visit www.saffire-freycinet.com.au (careers section).

If you require further information or have questions, please contact Assistant General Manager Mat Cilia via email mat.cilia@saffire-freycinet.com.au