Front Office Manager - qualia - Hamilton Island - Hamilton Island, QLD

qualia, Best Resort at the 2017 HM Awards for Accommodation Excellence, is a luxurious and contemporary 5-star resort situated on the northern tip of Hamilton Island. Set amongst the back drop of the stunning Whitsunday’s secluded natural beauty, qualia is the epitome of elegance, taste and unique opulence.
Renowned internationally, qualia has been honoured by several of the world’s leading travel and leisure publications including Australian Gourmet Traveller and Conde Nast Traveller UK & USA.

Working closely with a team of Front Office professionals you will be responsible for the smooth running of the Front Office department and ensuring the delivery of an exceptional guest experience.

About the role:

Managing the day to day operations of the front office department
Responding to guests requests, enquiries & complaints while continuously monitoring product delivery
Staff management including overseeing and developing training & recruitment initiatives and performance development review
Overseeing and managing room allocations & check-in
Overseeing the management of city ledgers, house accounts & late charges
Managing efficient & effective communication systems
Liaising with concessionaires, concierge and tour desks to assist with the organisation of guest activities

About You:

Previous management experience in Hotels or Resort Guest Services in 5 star international luxury hotels
Must have a passion for customer service and ability to confidently communicate with a diverse range of people including VIP guests
Excellent organisational and communicative skills
Impeccable personal presentation
Proficient in Microsoft Office and experience with Host an asset
A current open manual driver licence
Must be eligible to obtain a Restricted Driver Authority (must have held driver licence for min 3 years continuous)

Culture and Benefits:

Largest inhabited island in the Whitsundays
Award-winning international holiday destination
Pick up extra shifts through our Multi-Hire program
Perform well, progress quickly
Gain a qualification at the Robert Oatley College
Subsidised staff accommodation – opportunity to save money
Employee discounts on a range of restaurants and activities
Discounted ferry tickets
Close-knit social environment and work culture

Ready to continue your professional career in paradise? Apply Today!